Our Clients

We are our clients’ partners (and vice versa)

In our client's words

Our clients are more than just clients to us, and we are more than just a conversion optimisation agency to them. We are strategic partners to each other. Our partnerships work because we are selective, and we do our very best to make sure we both share the same values. We share a mutual strategic goal, a mutual benefit, a mutual culture and a mutual sincere level of trust and respect for each other.

Craig Elwell
Head of Ecommerce, Studio

“Their method of working suits us perfectly and continues to strengthen our partnership” We wanted to create a strategic partnership with a conversion optimisation agency that could help us grow. We wanted an agency that shared the same ethos as ours and one that would support and guide us with...

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David Coleman-Jones
Product & Service Leader

“We set out to find an agency that could not only help support our experimentation approach but also one that we could learn from and build a long-term partnership with – Endless Gain are definitely that agency. They have really smart people who work collaboratively with our in-house team and...

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Rob Watson
Head of eCommerce

Their obsession with improving customer experience has allowed us to produce a customer experience that our customers tell us they love. Partnering with Endless Gain has given us unprecedented insight into what our customers truly want to experience on the Hotter website and allowed us to deliver it. Through Endless...

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Ben Hart
Ecommerce Director, Evans Cycles

“We are continually impressed with their process and the output of their work” We initially engaged Endless Gain to undertake a user experience study on our website. We wanted to work with them because we believe in their scientific and research based approach backed up by real user testing. Our...

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Mark Leach
Head of Ecommerce, Missguided

“Strategic thinking with the ability to move quickly” The team at Endless Gain have fitted in seamlessly with our in-house teams. We have been impressed with their breadth of knowledge, strategic thinking, and their ability to move quickly. We shift and innovate rapidly, and it’s essential we partner with companies...

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Brad Simms
eCommerce Manager, Julian Charles

“Their methodology, understanding of psychology and online user behaviour has brought us some incredible results.” Having had the pleasure to work alongside Endless Gain for the last two years I would recommend them to any e-commerce retailer. I would go as far as saying that I feel sorry for businesses...

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David Kohn
Ecommerce Director, Heals

“Both highly practical and strategically valuable” Their research was extremely thorough and objective, looking at the issue from a wide range of perspectives so that conclusions could be based on multiple observations, not just on isolated findings. They have a very professional team, and I was particularly impressed by the...

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Derek Gallagher
Ecommerce Manager, Trend Micro

“Rockstars” I initially engaged Endless Gain to work with our company to help rebuild our analytics and tracking. From there we progressed into CRO for our European business and ultimately rolled out to our Global business. For the last two years we have received an outstanding service level, with complete...

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Sue McVie
Managing Director

“Phenomenal” Endless Gain have been phenomenal to work with : rich insights communicated with crystal clarity, making it very easy for us to implement recommendations.

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Ellen Shing
CEO, Lula Lu

“You found us money we didn’t even know we had lost” You found money we didn’t even know we had lost. As a result, we’ve got more sales and happy customer feedback that our site has become even easier to navigate. I just wish we had started working with Endless...

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Ben Slaven

“A breath of fresh air in the digital industry” The team at Endless Gain have been great to work with and are a breath of fresh air in the digital industry. They communicate well, their work is thorough, prompt and pro-active, whilst the Biometrics lab and UX research they are...

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